Angela Kissell

KATZENBACH PARTNERS

Oversaw daily operations of department’s 2^nd shift, directed production of firm’s visual needs, and managed a dynamic team of 9+ onsite graphic specialists and 11 offsite contractors. As member of VC Leadership and Quality teams, monitored quality of deliverables (proposals, pitch books, presentations, and other customized collateral) to confirm firm standards and brand were executed and tagged for database retrieval. Focused on departmental initiatives: mapping workflow and VC processes, creating SOPs, identifying best practices and instituting optimal functional solutions. Assessed technical and skill sets to ensure staff was appropriately coached, trained, motivated and provided the tools and team-building activities to foster growth. Recruited, interviewed, hired and trained incoming staff members on 2^nd and 3^rd shifts. Onboarded firm new hires and provided consultation to firm members on brand, production, turnaround, costs, technical and time limitations. Assessed impact of in-house demands and allocated resources where necessary; monitored bookings and schedules and negotiated deadlines when required. Developed short- and long-term staffing projections to ensure department had necessary resources. As relationship manager, consulted and followed-up with clients and staff on benefits, costs, results, and outcomes of projects. Developed departmental issue and escalation log in order to accurately measure client feedback and steps taken to resolve issues to client satisfaction. Also created disaster contingency plans for staffing and IT/office services outages. Maintained departmental protocol, researched and recommended process modifications to improve operating procedures. In conjunction with IT, researched, evaluated and beta-tested emerging applications and hardware, and jointly developed recommendations for firm upgrades. Worked with the Visual Center Manager to ensure operational and financial metrics were within departmental norms and goals were met or exceeded.